Privacy Notice

1. Who we are

Pathway Home Solutions manages and markets lease-to-own homes on behalf of their owners in the Montgomery, Alabama area. Pathway Home Solutions is a trade name used by Clifford Moorer, acting as agent for those owners. In this notice, "we" and "us" mean Pathway Home Solutions.

Our website forms, showing calendar, and email system run on the website and customer management software of Moors United Realty Group LLC. That is why our emails come from [email protected] under the name "Pathway Home Solutions." Moors United's own privacy policy covers its homeowner services, not our lease-to-own program. This notice covers the lease-to-own program.

2. What we collect

• Pre-qualification form: your first and last name, phone number, email address, the home you're interested in, any other home or address you tell us about, your household's monthly income before taxes, the move-in funds you have available, the most you can pay each month for housing, when you'd like to move in, whether you can move in within about six weeks of approval, and whether you want email alerts about new homes.
• Showing bookings: your name, email address, and phone number, plus anything you add in the notes.
• Calls, texts, and emails: what you tell us when you contact us, and a record that you agreed to receive texts, if you did.
• Application and screening, only after a showing and your signed authorization: the information on your written application, your application fee payment, and a tenant screening report, which may include credit, criminal background, eviction, bankruptcy, and foreclosure information.
• Website information: the website that hosts our form may collect basic technical information such as your browser type, device, and the pages you visit. See "Cookies" below.

We do not ask for your Social Security number or your ID, and we do not run a credit check, when you pre-qualify.

3. How we use it

We use your information to respond to you; to see whether a home may fit the budget and timeline you gave us; to schedule showings and send confirmations and reminders; to process applications and screening; to make leasing decisions and explain them; to prepare and manage leases and option agreements; to send home alerts if you asked for them; to keep records the law requires; and to protect our business and the homes. We do not use your information for purposes unrelated to our lease-to-own program.

Pre-qualifying is based on the answers you give us. It is not an approval and not a credit decision.

4. Tenant screening

We use a third-party tenant screening company only after you sign a written authorization. We use the report only to evaluate your housing application. If we deny your application, offer different terms, or ask for a co-signer or a larger deposit based in whole or in part on the report, we will give you a written notice. That notice will name the screening company and explain your right to a free copy of your report within 60 days and your right to dispute anything in it that is inaccurate. The screening company does not make our decisions and cannot explain them.

5. Who we share it with

We share your information only as needed to run the program:

• Service providers that process information for us and may not use it for their own marketing: our customer management and email software, our website host, and our cloud file storage.
• Our tenant screening company, to prepare your screening report after you authorize it.
• The owners of the homes and their trustees, for whom we act as agent, when you apply for or lease one of their homes.
• Professional advisers, such as our attorney or accountant, when needed.
• Legal reasons: when required by law, subpoena, or court order, or to protect rights and safety.

We do not sell your personal information, and we do not give or rent it to other businesses for their marketing.

6. Text messages

We send text messages only if you give us permission. For example, you might agree during a phone call, or you might text us first. Submitting our website form does not by itself sign you up for texts. Texts may cover showing times, your application, and questions you've asked. We will not send marketing texts unless you have agreed to them in writing.

Message frequency varies. Message and data rates may apply. Reply STOP to stop texts at any time, or HELP for help, or call (470) 222-5793. You can also ask us to stop in any other reasonable way, and we will honor it within 10 business days, usually much sooner. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Emails

If you check "Yes, email me when new homes become available," we will email you about homes in our program. Every alert includes an unsubscribe link and our mailing address, and we honor unsubscribe requests within 10 business days. Even if you unsubscribe from alerts, we may still email you about a showing you booked or an application you have in progress.

8. Cookies

Our form appears on a website hosted by GoDaddy and uses GoHighLevel form technology. These services may use cookies and similar tools to make the site work, prevent spam, and measure site traffic in aggregate. You can block or delete cookies in your browser settings, though some features may not work. We do not use your form answers for targeted advertising.

9. How long we keep it

We keep pre-qualification and showing information for up to 24 months after our last contact with you, unless you ask us to delete it sooner. We keep applications, screening reports, and leasing decisions for 3 years after the decision, or longer while a lease or option agreement is active or if the law requires it. After that, we securely delete or shred them.

10. How we protect it

We use reasonable safeguards for a business of our size: password-protected accounts, limiting access to the people who need it, and secure storage of applications and screening reports with trusted providers. No system is completely secure, and we cannot guarantee security. If a breach affects your sensitive information, we will notify you as the law requires.

11. Your choices

You can ask us to show you, correct, or delete the information we have about you. You can stop emails with the unsubscribe link and stop texts by replying STOP, at any time. Some records, such as applications and screening decisions, we must keep for legal reasons, and we will tell you if that applies. To make a request, contact us using the details below. We may need to confirm your identity first.

12. Children

Our program is for adults who can legally sign a lease in Alabama, generally age 19 or older. Our website is not intended for children, and we do not knowingly collect information from anyone under 13. If you believe a child has sent us information, contact us and we will delete it.

13. Equal housing opportunity

We follow the Fair Housing Act. We do not discriminate on the basis of race, color, religion, sex, disability, familial status, or national origin. Equal Housing Opportunity.

14. Changes to this notice

We may update this notice. We will post the new version here with a new "Last updated" date. If we make a significant change in how we use or share your information, we will give notice on this page before the change takes effect.

15. Contact us

Pathway Home Solutions
P.O. Box 240103
Montgomery, AL 36124
(470) 222-5793, call or text
[email protected]